TarotPet™ Shipping Policy

Welcome to the enchanted realm of TarotPet™! Just as our furry companions bring joy and wisdom to our lives, we strive to infuse every step of your shopping experience with a touch of magic. From the moment you place your order to the day it arrives at your doorstep, we're committed to creating a journey as delightful as a wagging tail.

Please Note: All shipping times provided are estimates and may vary depending on factors beyond our control, such as weather conditions, postal service delays, or the alignment of the stars. We appreciate your patience and understanding as we work to deliver your mystical treasures.

Order Processing: Crafting Your Mystical Experience

Our dedicated team of pet-loving mystics typically begins weaving their magic within 1-3 business days of receiving your order. For custom items that require an extra sprinkle of stardust, the process may take a little longer. Rest assured, we'll keep you updated on any significant changes to your order's journey, just like a loyal companion.

After placing your order, you'll receive a confirmation email faster than a cat chasing a laser pointer. Please review your order details carefully, and if you spot any errors, let us know quicker than a dog can fetch a stick!

Shipping: Sending Love Across the Stars

We've partnered with trusted fulfillment companions to ensure your TarotPet treasures reach you safely. While we strive to provide accurate shipping estimates, please note that actual delivery times may vary depending on your location, product availability, and other cosmic factors. Here's a general guide to what you can expect:

• Domestic Orders (United States): Your enchanted items typically take about 5-10 business days to find their way to your home, though this can sometimes extend to 15 business days during busy periods or for remote locations.

• International Orders: For our friends beyond the stars (and borders), please allow approximately 10-21 business days for your package to complete its journey, guided by the celestial forces. However, international shipping can occasionally take up to 30 business days due to customs processing and local postal services.

Shipping costs are calculated based on the weight of your order and your location in this vast world. For our international friends, please note that additional customs duties and taxes may apply, much like an unexpected vet bill (but hopefully less frequent!).

Disclaimer: TarotPet™ is not responsible for any delays, additional fees, or lost packages once they have been handed over to the shipping carrier. We do not guarantee delivery dates, as the actual transit time can be affected by various factors outside of our control.

Order Tracking: Following the Paw Prints

Once your order embarks on its journey, we'll send you a shipping confirmation email with a tracking number. Use this mystical code to monitor your package's adventure, as if you were tracking your pet's midnight escapades! Please note that tracking information may not be immediately available and can take 24-48 hours to update.

Eco-Friendly Packaging: Nurturing Mother Earth

At TarotPet, we believe in caring for all creatures, including our planet. That's why we strive to use eco-friendly packaging materials that are as gentle on the Earth as a kitten's paw. When you receive your TarotPet order, you're not just unwrapping a product – you're participating in a ritual of sustainability and care for all beings, great and small.

Returns and Exchanges: Realigning Energies

Sometimes, even with the best intentions, things don't align perfectly. If you need to return or exchange an item, here's what you need to know:

• Items must be returned in their original condition, unused, and in the original packaging within 30 days of receipt, like a cat deciding it prefers its old bed after all.

• Custom merchandise may not be eligible for return unless defective, much like how each pet has its unique quirks that can't be exchanged.

• Customers are responsible for return shipping costs unless the item was received damaged or defective, in which case we'll cover it faster than a dog gobbles up a dropped treat.

To initiate a return, please contact our customer service team with your order number and reason for return. We'll guide you through the process with the patience of a dog waiting for its walk.

Disclaimer: TarotPet™ reserves the right to refuse returns or exchanges that do not meet our policy requirements. Refunds may be subject to a restocking fee, which will be communicated to you before processing.

Damaged or Defective Items: Healing What's Broken

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. Provide photos of the issue along with your order number, and we'll work to resolve the problem faster than a vet can fix a squeaky toy.

Customer Responsibilities: Being a Good Pet Parent

As a responsible pet parent provides accurate information to their vet, we ask that you provide accurate shipping information. We can't be responsible for orders shipped to incorrect addresses, much like how a lost pet can't find its way home without the right information on its collar.

International customers are responsible for any customs duties, taxes, or fees incurred during shipping, similar to how you'd be responsible for your pet's expenses when traveling abroad.

Changes to This Policy: Adapting Like a Clever Cat

We reserve the right to update or modify this policy at any time, adapting to new situations like a cat finding the coziest sunspot. Changes will be posted on this page, and the effective date will be updated accordingly. It's the customer's responsibility to review this policy periodically, like checking your pet's food bowl.

Contact Information: Reaching Out a Friendly Paw

For any questions or concerns regarding our shipping and returns policy, please visit our Contact page. We're here to help, with the enthusiasm of a dog greeting you at the door!

Remember: Every TarotPet™ purchase, return, or exchange is a step on your spiritual journey with your beloved pet. We're here to guide you every step of the way, just as your faithful companion walks beside you in life. Together, let's create a world where magic and compassion go hand in paw!